We are pleased to accommodate returns and exchanges within 30 days on all hair extensions that have not been opened, worn, or tampered with.
If you are returning your order for a refund, you will be responsible for your own return shipping costs.
We recommend that you send your package with tracking included as we cannot take responsibility for lost returns.
Please start a return here.
Sorry, but we can’t take back human hair extensions. It’s a hygiene thing, and we’re all about keeping things clean and safe for everyone. We gotta follow the rules, you know?
When your package gets to our place, we’re gonna check if those seals are still intact. If they’ve been messed with, no refund or exchange, unfortunately.
Got questions? Hit us up with an email. We’re here to help! 📧
Need another shade, or length?
Our exchange process is quick and easy. Ship back your current unopened set of Let us know what you’d like in exchange and we’ll get you set up with a new order.
We provide a complimentary return shipping label for all U.S. customers.
Please start an exchange here.
You’ll get a full refund back to your original payment method once we’ve checked and confirmed that the hair extensions you returned are still sealed. Once your extensions reach our warehouse, it might take around 3-5 business days to wrap things up.
Keep in mind: It usually takes financial institutions about 3-5 business days to handle the refund, but it might drag on a bit longer. So, before reaching out to us, please give your bank up to 7 business days to show the refund on your statement.
Our hair accessories (ties/scrunchies, clips & headbands), Compact Mirror, Hair Extensions Application Kit, Extensions Carrier, Loop Brush, Volumizing Velcro Roller Set, Deluxe Hair Extensions Styler, and our Signature Curler are final sale and non-returnable.